We are happy to hear that you had a great stay and that our staff helped to improve your holidays. Everything about this resort was amazing from the beach to the food to people that worked hard everyday to make it a great vacation for us. Own or manage this property? The reason I do not rate EDM as 5 star is the pools were freezing cold and unusable. The spa was very nice but extremely overpriced, even for a resort. We are sorry to hear that your experience with certain aspects of our resort were not in line with your demands. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. I had an excellent massage at the spa! more. Yes, free parking is available to guests. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. Is parking available at El Dorado Maroma, by Karisma? Review collected in partnership with this hotel, Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma, by Karisma, Response from Karisma Hotels, Guest Services / Front Office at El Dorado Maroma, by Karisma. A Five Star Gourmet Inclusive ® Luxury Spa Resort In Mexico’s Breathtaking Riviera Maya. Prices are calculated as of 07/09/2020 based on a check-in date of 20/09/2020. Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto. Beach and property grounds were well maintained and they were the best assets of the hotel. All breakfast items are great. Which popular attractions are close to El Dorado Maroma, by Karisma? It would be nice if there was more outdoor dining in the evenings during the pandemic. It's centrally located and we were able to have bar service while on our patio. El Dorado Maroma. It would be nice if there was more outdoor dining in the evenings during the pandemic. We loved the smaller size of the resort. Now £274 on Tripadvisor: El Dorado Maroma, by Karisma, Playa Maroma. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,536 traveller reviews, 8,488 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. Well keep returning to this resort. Which languages are spoken by the staff at El Dorado Maroma, by Karisma? The staff speaks multiple languages, including English and Spanish. Amazing and the resort is very safe, clean and staff are very attentive to your needs. Are any cleaning services offered at El Dorado Maroma, by Karisma? I would recommend them! We deeply appreciate the time you invested to share your experience about your recent stay, we will be sure to thank all of those who provided such a great service. The room was on the smaller size yet big enough for 2 people. Rustic and luxurious at the same time. In Maroma Beach featuring the renowned Gourmet Inclusive Experience by Karisma, El Dorado Maroma is a resort with 2 beachfront locations plus a beachfront wedding chapel. Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico. Guests can rest easy knowing that there's carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site. What food & drink options are available at El Dorado Maroma, by Karisma? Does El Dorado Maroma, by Karisma have any great views? Overall, we had a great time and we will return in the summer (when the pools are warmer). Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,473 traveller reviews, 8,464 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. A 5 star resort heats their pools so the patrons are able to use them. Overall, we had a great time and we will return in the summer (when the pools are warmer). Hola chandea232021! We were extremely disappointed the pool water was so frigid since we are "pool people". We are happy to hear that you had a great stay and that our staff helped to improve your holidays. Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. In gratitude, thanks once more for your comments. Our room was in the Mi Hotelito section. Please see our partners for more details. Yes, free parking is available to guests. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,638 traveller reviews, 8,537 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. We do plan a return trip during the summer when the pools are warmer. The A/C in the room was great. We will wait for you next year! We woul like to thank you for taking the time to write a review about your stay with us. Dinner reservations were easy to get and booked with the concierge. Yes, dry cleaning and laundry service are offered to guests. The beach was nice and seaweed was raked daily. The Taco/beer night and Mexican fiesta night at the Caribbean should be moved outdoors. - See 6,552 traveller reviews, 8,086 candid photos, and great deals for El Dorado Maroma, by Karisma at Tripadvisor. Own or manage this property? We deeply appreciate the time you invested to share your experience about your recent stay, we will be sure to thank all of those who provided such a great service. We had a ground floor room next to Bar 24. Jose the cat was a frequent visitor. Located on one of the Top 10 Beaches in the World , the natural beauty is astonishing. Are there opportunities to exercise at El Dorado Maroma, by Karisma? The Taco/beer night and Mexican fiesta night at the Caribbean should be moved outdoors. Which room amenities are available at El Dorado Maroma, by Karisma? Nearby attractions include Cirque du Soleil JOYÀ (3.4 miles), Jungala Aqua Experience (3.6 miles), and Pasion De Cacao (2.7 miles). Yes, dry cleaning and laundry service are offered to guests. Receive personalized butler and concierge service, arrive with style with a champagne check in. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Many travellers enjoy visiting Zona Arqueologica Playa del Carmen (9.7 miles). This is the version of our website addressed to speakers of English in United Kingdom. This makes El Dorado Maroma ideal for those who want an active water vacation without the hassle of having to leave the resort. We are sorry to hear that your experience with certain aspects of our resort were not in line with your demands. El Dorado Maroma shares the beach with the Marina Maroma. Hand sanitizer available to guests & staff. We loved the location of the room! Our guests praise the helpful staff and the bathrooms in our reviews. Now £325 on Tripadvisor: El Dorado Maroma, by Karisma, Playa Maroma. Our room was in the Mi Hotelito section. Everything about this resort was amazing from the beach to the food to people that worked hard everyday to make it a great vacation for us. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. Which languages are spoken by the staff at El Dorado Maroma, by Karisma? El Dorado Maroma, by Karisma, Playa Maroma: See 6,632 traveller reviews, 8,529 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma … We loved the smaller size of the resort. This is the version of our website addressed to speakers of English in the United States. Be assured that your feedback is valued and important. A 5 star resort heats their pools so the patrons are able to use them. Drinks were quick to be delivered on the beach most days. We didn't receive the wakeup call and the bell service failed to pick up our baggage (even though we called multiple times no one showed up and we ended up lugging our baggage to the hotel lobby for checkout) Despite not being able to use the pools and the issues with no wakeup call or baggage pickup, we enjoyed our stay. We loved the location of the room! Amazing and the resort is very safe, clean and staff are very attentive to your needs. Is parking available at El Dorado Maroma, by Karisma? Hola danieliB8063KX! Housekeeping and wait staff was amazing and prompt with all requests. They made my experience much better! The reason I do not rate EDM as 5 star is the pools were freezing cold and unusable. We tried both but ended up going to Bar 24 since the food was. At the time of check out, you are provided with ipad to give review, while they are looking and commenting.It was hard to give an honest review. Service throughout the resort was excellent. On our day of departure we had pre-arranged a wakeup call and baggage pickup from our room. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,617 traveller reviews, 8,528 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. El Dorado Maroma by Karisma - Adults only All-inclusive property; Policies. El Dorado Maroma has been advertised as 5 start resort, unfortunately they did not providing five start services. Hola Jenkins672021! My husband and I spent a week at EDM in December. Housekeeping was thorough and prompt each day. We hope that we will have the opportunity to welcome you back. Not all of the buildings have elevators, choose swim-out of Mi Hotelito if you don't want to... Hola RU-OK-2! Shout out to Alex, Natalie & Leirbag with activities; Clemente & Betsy at the swim up pool bar; Stephani & Dennis concierge team. Ivan, Juan, Jesus, gabo and sandy was perfect, entertaining, and fun! Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. CDC requires covid-19 for all international passengers as of 1/26. Save for two newer spots -- Lima Limon and Caribbean Grill -- restaurants look and feel exactly the same -- large empty rooms with a bunch of tables. We want you to know that we take all reviews and constructive criticisms very seriously as it helps us to get better. Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. We initially booked a honeymoon suite but learned there are no elevators in a majority of buildings. El Dorado Maroma has several on-site restaurants, a spa, and a modern fitness center. Thank you for your recent review on TripAdvisor. What are some restaurants close to El Dorado Maroma, by Karisma? Top room amenities include a minibar, air conditioning, and a flat screen TV. The spa was very nice but extremely overpriced, even for a resort. See 6,472 traveller reviews, 8,463 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. Does El Dorado Maroma, by Karisma have any great views? better. We value your privacy. Top room amenities include a minibar, air conditioning, and a flat screen TV. Are there any historical sites close to El Dorado Maroma, by Karisma? El Dorado Maroma, by Karisma: Nude Vacation at El Dorado Maroma - See 6,632 traveller reviews, 8,131 candid photos, and great deals for Playa Maroma, Mexico, at Tripadvisor. Hola chandea232021! The quesadillas and cheeseburgers at Bar 24 were our favorites. The food was good throughout the resort, though some items were a hit or miss. Yes, guests often enjoy the harbour view available here. Room types may vary. However, Concierge left lots to be desired, they made promises that werent fulfilled and I received different information depending on who I asked. They made my experience much better! This property does not have lifts. Ivan, Juan, Jesus, gabo and sandy was perfect, entertaining, and fun! Book Now. This Is Not Just A Resort. We hope to have the opportunity to serve you one more time and exceed your expectations. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. better. the hotel provides outstanding services and gourmet cuisine. Rustic and luxurious at the same time. On our day of departure we had pre-arranged a wakeup call and baggage pickup from our room. I don’t know how much I would have enjoyed my time if it weren’t for them! Are there any historical sites close to El Dorado Maroma, by Karisma? It was an honor to host you and we hope that El Dorado Maroma will be your number one choice for future special holidays. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,625 traveller reviews, 8,528 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,638 traveller reviews, 8,537 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. Please see our partners for more details. My husband and I spent a week at EDM in December. Room was clean but older, it needed to be better taken care of. The staff speaks multiple languages, including English and Spanish. Read 143 about the El Dorado Maroma, Gourmet All Inclusive by Karisma in Playa del Carmen from genuine guests who have stayed at the El Dorado Maroma, Gourmet All Inclusive by Karisma so you can get the best information available before booking your trip. Hola Jenkins672021! Claim your listing for free to respond to reviews, update your profile and much more. Nestled within one of Cancún's most stunning beaches, El Dorado Maroma is a romantic, adults-only escape complete with the Gourmet Inclusive® experience. Housekeeping and wait staff was amazing and prompt with all requests. What are some of the property amenities at El Dorado Maroma, by Karisma? Now HK$2,605 (Was H̶K̶$̶4̶,̶9̶2̶4̶) on Tripadvisor: El Dorado Maroma, by Karisma, Playa Maroma. Be assured that your feedback is valued and important. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. El Dorado Maroma, by Karisma, Playa Maroma: See 6,563 traveller reviews, 8,510 user photos and best deals for El Dorado Maroma, by Karisma, ranked #1 of 7 Playa Maroma hotels, rated 4.5 of 5 … We were extremely disappointed the pool water was so frigid since we are "pool people". Stay at this 4.5-star luxury property in Playa del Carmen. We liked being able to dine outside. It is a very quaint small resort and we loved every minute! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. An infinity pool is also available. The moment you arrive, you quickly realize this is no ordinary resort. The bathroom is large and water pressure is excellent. Discover your smile. We want you to know that we take all reviews and constructive criticisms very seriously as it helps us to get better. A few other favorites foods were the filet at the Italian and Short rib at Caribbean. Taxes and fees that are shown are estimates only. In gratitude, thanks once more for your comments. Our favorite restaurant was the Italian & least favorite was Lima Limon. It's centrally located and we were able to have bar service while on our patio. The full-service spa offers massages, facials, special body treatments and a beauty salon. The Maroma Marina has nearly everything—deep-sea fishing boats and scuba excursions that sail to the Meso America Barrier Reef, just hundreds of yards off shore. On the other hand, we truly regret we were not able fulfill your expectations with our Concierge service. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,598 traveler reviews, 8,515 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. What are some restaurants close to El Dorado Maroma, by Karisma? I don’t know how much I would have enjoyed my time if it weren’t for them! Hola 213Pam, We deeply appreciate the time you invested to share your experience about your recent stay with us, we will be sure to thank all of those who provided such a great service. Bar 24 and Lima Limon were available for breakfast and lunch. See 6,631 traveller reviews, 8,529 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. I would recommend them! Yes, guests often enjoy the harbor view available here. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. We're exploring on-property tests and options to make it easier. We would be pleased to welcome you back for another amazing experience at El Dorado Maroma, a Spa Resort by Karisma. It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves. Room was clean but older, it needed to be better taken care of. Intimate and beachfront. more. Hola danieliB8063KX! We initially booked a honeymoon suite but learned there are no elevators in a majority of buildings. El Dorado Maroma, by Karisma: wonderful wedding - See 6,632 traveler reviews, 8,131 candid photos, and great deals for El Dorado Maroma, by Karisma at Tripadvisor. Which room amenities are available at El Dorado Maroma, by Karisma? It is a very quaint small resort and we loved every minute! Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (9.7 miles). Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. El Dorado Maroma, by Karisma: New Years - See 6,641 traveller reviews, 8,132 candid photos, and great deals for El Dorado Maroma, by Karisma at Tripadvisor. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,640 traveler reviews, 8,537 candid photos, and great deals for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. Nearby attractions include Cirque du Soleil JOYÀ (3.4 miles), Jungala Aqua Experience (3.6 miles), and Pasion De Cacao (2.7 miles). We liked being able to dine outside. Well keep returning to this resort. Check prices, photos and reviews. It was an honor to host you and we hope that El Dorado Maroma will be your number one choice for future special holidays. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto. Book El Dorado Maroma, by Karisma, Playa Maroma on Tripadvisor: See 6,486 traveller reviews, 8,475 photos, and cheap rates for El Dorado Maroma, by Karisma, ranked #1 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. The optimal location cabanas are reserved by 7am. We will wait for the next opportunity to serve you. Reserve By Phone: 1-844-887-9488. We hope that we will have the opportunity to welcome you back. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort. This Is Romantic Escape. The only problem...most of the hotel’s common spaces lack character or charm. We didn't receive the wakeup call and the bell service failed to pick up our baggage (even though we called multiple times no one showed up and we ended up lugging our baggage to the hotel lobby for checkout) Despite not being able to use the pools and the issues with no wakeup call or baggage pickup, we enjoyed our stay. Here, lush tropical surroundings are complemented by exquisite services and facilities to create the perfect retreat. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team at El Dorado Maroma. Are any cleaning services offered at El Dorado Maroma, by Karisma? We hope to have the opportunity to serve you one more time and exceed your expectations. The resort website should be more transparent in disclosing this information since there are a lot of patrons who do not want to hike up 4 flights of stairs to their room. The optimal location cabanas are reserved by 7am. There are more places to choose from in the Playa Maroma area. We do plan a return trip during the summer when the pools are warmer. See more questions & answers about this hotel from the Tripadvisor community. A few other favorites foods were the filet at the Italian and Short rib at Caribbean. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team at El Dorado Maroma. That your feedback is valued and important reviews and constructive criticisms very seriously it... With our concierge service, arrive with style with a champagne check in so. 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